PAYMENTS & CANCELLATION POLICIES

Here you will find information on the policies that apply to all services:

Booking Policies

Payment methods

Cancellation Policies

Reimbursement Policies

BOOKING POLICIES

• Request for bookings can be accepted by e-mail, online form, fax, or phone.

• Once confirmed services or space is available, an invoice will be sent by e-mail.

• Approval of invoices will be accepted by e-mail or fax.

• A booking is confirmed only after a deposit has been made.

  • Land Services, logistics support and event management services require a deposit of at least 50% at least 15 days before the beginning of services, balance could be paid up to the day of start.

  • Hotel Bookings, Specialty Travel Tours and Cruises (both in Ecuador and abroad) require a deposit of at least 15% no later than 15 days after you approve the invoice or 4 months before the beginning of services (whichever earlier), balance must be fully paid up to 30 days before the day of start.

  • Air tickets that need to be mail delivered must be fully paid up to 15 days before the flight day.

  • Air tickets to be issued and handed in our office must be fully paid up to 48 hours before the flight day.

• You can make bookings for a service with no deposit, but this will not guarantee your booking. Without a deposit there is not any obligation between TURISVISION and the agency or person that makes the bookings.

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PAYMENT

• We accept bank wire transfers through: 

ECUADOR: 

BANCO DEL PACÍFICO   Address:  AVE. NACIONES UNIDAS E7 95 QUITO - ECUADOR Account number: 308782-4 Beneficiary: TURISVISION Transfer Code: PACIECEG500 (Please make sure that we receive the full transferred amount)

USA: 

WACHOVIA BANK   Address: 214 HOGAN STREET, 6TH FLOOR JACKSONVILLE, FL 32201  Account number: (Please e-mail us to request that info)  Beneficiary: TURISVISION  ABA #063-000021 (Please make sure that we receive the full transferred amount)

• We accept Western Union's Quick Pay payments to: 

Company name: Turisvision Locale / city code: TUREC, EX

• We accept personal checks when:

Check is drawn on a US Bank issued to the order of TURISVISION in US Dollars sent by DHL or any other special courier service to 

ECUADOR:

TURISVISION    Ultimas Noticias N37 97 y Espectador Quito - Ecuador  Please Write on the back of the check: "For deposit only in: TURISVISION account No. 308782-4"  Payment is considered effective once the check is cashed by our bank

• We accept payment by credit card:

In order to pay with a credit card, we need you to print fill and fax or email a scanned page with the next credit card information along with a photocopy of the credit card (both sides) to fax (++593 2 2245741) or sent as an e-mail attachment.

WE ACCEPT:  AMERICAN EXPRESS,  DINERS CLUB, VISA & MASTERCARD

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CANCELLATIONS AND PENALTIES

1. All cancellation received up to 90 days before the departure date, are refunded in full.

2. Cancellation of Land Services received within 15 - 2 days before the departure date DEPOSIT IS REFUNDABLE IN 50%

3. Cancellation of Land Services received within less than 2 days before the departure date, THE TOTAL DEPOSIT WILL BE FORFEITED.

4. Cancellation of Hotel Bookings, Special Tours and Cruises (both in Ecuador and abroad)  received within 30 - 90 days of start, 50% OF DEPOSIT WILL BE FORFEITED.

5. Cancellation of Hotel Bookings, Special Tours and Cruises (both in Ecuador and abroad)  received less than 30 days of start, THE TOTAL DEPOSIT WILL BE FORFEITED.

6. All cancellations related to issued air tickets, 25% OF TICKET VALUE WILL BE FORFEITED

7. If a late cancellation is due to medical reason, proper certified documentation must he sent and a 50% refund will be made, upon the reception of the documents.

8. A valid cancellation is considered only when is received on written by mail or fax

    

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REIMBURSEMENT

- Any reimbursement must he handled directly by the booking agency.
- We will not refund any amount due to voluntary unused services.
- The claims will be accepted only on written, and must be accompanied by the unused service vouchers and any other documentation given to the client.
- Any claim must be presented on written, within 30 days after the service date, if not so, we will not be able to process it.
- For the recognition of any claim, the operator and its agents accept to submit them to the local Ecuadorian authorities jurisdiction.
- The fact of taking any of the service options or parts specified on the invoice, will mean a total acceptance from the client (s) of all the general conditions specified in this contract.

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VARIATIONS IN TOURS AND SERVICES

The tour operator reserves the right to change the itinerary order if necessary to improve a better service if the circumstances beyond our control, does not allow us to comply with the original itinerary offered.

If there is any change of the itinerary requested by an express passengers desire, all the additional expenses occurred due to this changes must be paid by the passengers. All the decisions regarding any change of itinerary will be of the complete jurisdiction and guide's criteria.

The company declines any responsibility for delays, advances or cancellations made by the airlines or any other transportation agency that may cause a variation of the itinerary. 

All the expenses that may occur due to this will be covered directly by the clients. 

lf the number of passengers does not reach a minimum to be a service provided, or by any justified reason, the operator must be obliged to cancel a tour, the clients will have just the right for a full refund of the total amount paid for the tour.

In case that any member of the group visiting our country demonstrate a bad behavior breaking the rules of booking and / or safety, the Guide will have the enough authority to deny services to this person. The Agency or Tour Operator responsibility will remain only to refund to this person the equivalent to the unused part of the tour.

If this is the case the only obligation of the company will be to refund to the passenger just the unused portion for the remaining days of the trip. Passengers who voluntarily chose not to make use of the outlined services will have no right to demand any reimbursement of the amount paid in advance for the services.

RESPONSIBILITIES

The ground operator explicitly declares that unless otherwise indicated is only an intermediary between the trips and the entities or persons carrying out the services indicated in the itineraries, such as transport agencies, hotels, restaurants, yachts, etc.. 

As agents, all tickets, exchange orders or vouchers are issued by the service provider directly to the passenger, and subject to any and all terms and conditions under which such means of transportation, accommodations or other services are offered or provided. 

The organizer therefore declines any responsibility for deficiency in any of the services offered as well as for any injury, damage, accident, delays or irregularities that may occur, during the offering of services to the passengers on the trip or their belongings. When traveling by vehicles hired or owned by the organizer, the traveler is bound by local law regarding accidents and therefore renounces any other rights that could correspond to him. 

The payment of possible indemnities in the case of accidents corresponds exclusively to the insurance companies, therefore excluding any responsibility of third parties such as air or sea transportation, operator companies, etc.

Transportation lines involved in these tours are not considered responsible for any act, omission or irregularity that may occur during the time that the passengers are aboard their crafts or during the transfers given by them.

The bookings agent, airlines involved and general agent will not be liable for any vehicle furnished by any such other party, firm or corporation in carrying out or failing to carry out arrangements previously agreed upon, not for the negligent misconduct of any such other party, firm or corporation in providing or failing to provide are not be held responsible for any act, omission or event during the time passengers are not on board their conveyance. The passenger contract in use by the airlines concerned, when issued, shall constitute the sole contract between booking agent, airline general agent and the purchaser of these and/or passengers.

NOTE: We strongly recommend the passengers to take a travel insurance.

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